The Railway Safety Act establishes your right to make a complaint against the Canadian Pacific Police Service. The complaint process provides an opportunity to make complaints about the conduct of CPPS officers. Complaints can be made to address both conduct and policy.

Write everything down

As soon as possible, write down a detailed and complete account of the events relevant to the complaint.  Memory fades quickly.  You can use this information to draft your police complaint. If there are witnesses, have them do the same. Should your complaint be investigated you cannot rely on the investigator to question you or your witnesses.

Secure your evidence

If you plan on contacting witnesses or making access to information requests it is a good idea to start right away.

Make copies and keep originals

It is good practice to always keep a copy of any part of your complaint submission. Most importantly, do not submit original documents as documents are often not returned.

Make sure your complaint is comprehensive

Although it is best to be concise, there is no maximum length for a complaint. Be sure to include all relevant information including:

• a clear, organised and detailed account of your interaction with police
• the date, time, and location of the incident
• officers' names, badge numbers and department.  If unknown, submit a physical description and any other identifying information
• statements of witnesses, their names, and their contact information
• if you underwent medical examination or treatment, the names of medical professionals and their contact information
• copies of any photographs or reports detailing injuries or damages
• any other information that supports your complaint

Make clear the outcome you want

Clearly state your concerns about the conduct or policy you are complaining about and the response you would like taken.  If you are unsure, you may ask for “a full and reasonable response”.  Common requests include:

• an apology from the officer or the police force
• an explanation for a policy, level of service, or conduct
• changes to a policy or level of service
• counselling or training for the officers involved
• disciplinary action: reprimand, suspension, demotion or dismissal
• criminal charges

Sign your complaint and provide your contact information

Sign and date your letter of complaint, and be sure to include your name, address, telephone number and any other contact information.

Complaints to the CPPS can be made in writing or by phone. If your complaint is in writing, remember to keep a copy and do not submit original documents.

Submit your complaint to the CPPS via phone or mail.

Chief of Police

Suite 157, Gulf Canada Square

401 - 9th Avenue S.W.

Calgary, AB

T2P 4Z4

free call: 1.800.716.9132

Complaints will be dismissed if deemed to be frivolous or made in bad faith. Complaints that are dismissed or found unsubstantiated may be reviewed by the Chief of Police. Contact the CPPS to see if your complaint has received a full review.

If you are still not satisfied, it may be advisable to contact a lawyer to discuss further options.