Filing Policy Police Complaints
With RCMP Detachments and Divisions
RCMP policy can determine the function of a detachment, a provincial or territorial division, or the entire force. The RCMP Act makes no mention of a service or policy complaint; accordingly, all policy complaints to the RCMP should be tied to a specific incident. Generally, the RCMP will investigate such complaints. If you are having trouble making a policy complaint, contact the BCCLA.
Make your argument
The policy component of your complaint is separate from any allegations. It should be an argument to convince the detachment or division that some sort of change is desirable or required. Although not necessary, you will probably want to know what policies and procedures are already in place. You can do this by contacting the detachment, by contacting the Access to Information and Privacy Coordinator for the RCMP (see below), or by making an access to information request.
Access to Information and Privacy Coordinator
RCMP MAILSTOP #61
73 Leikin Drive
Secure your evidence
If you plan on contacting witnesses or making access to information requests it is a good idea to start right away. Access to information requests can face considerable delay.
Make copies and keep originals
It is good practice to always keep a copy of any part of your complaint submission. Most importantly, do not submit original documents as documents are often not returned.
Make sure your complaint is comprehensive
Although it is best to be concise, there is no maximum length for a complaint. Although complaints will vary, be sure to include all relevant information including:
- a clear, organised and detailed argument that sets out your policy complaint
- detailed information about any incidents that led to the policy complaint
- statements of witnesses, their names, and their contact information
- copies of any relevant policies or reports detailing that support your argument
- any other information that supports your complaint
Make clear the outcome you want
Clearly state your concerns with the policy that is the subject of your complaint and the changes you would like to see implemented.
Sign your complaint and provide your contact information
Sign and date your letter of complaint, and be sure to include your name, address, telephone number and any other contact information.
To file a complaint you may fill out and submit a complaint form or fill out and submit the online version. Remember to keep a copy of whichever complaint form you choose to use. You can also call the Commission for Public Complaints Against the RCMP to initiate a complaint.
Submit your complaint to the Commission for Public Complaints Against the RCMP via phone, mail, or fax.
Commission for Public Complaints Against the RCMP
National Intake Office
P.O. Box 88689
Surrey, BC V3W 0X1
free call: 1.800.665.6878
The BCCLA recommends that all complaints be submitted to the Commission for Public Complaints Against the RCMP. You can submit your complaint, if not by the online version, by phone, mail, fax or email.
You should be contacted shortly after you submit your complaint as to whether it is accepted and what type of resolution process will take place.